DialCon- Omnichannel Contact Center Solution

We help you to interact with your customers seamlessly.

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    Reimagine Communication
    with Omnichannel Call Center
    Solution

    “In today’s world, businesses have to be available on multiple communication channels and have to manage customer experience to gain and retain clients.

    DialCon is a comprehensive omnichannel contact center solution. It delivers multiple benefits to diversified industries such as increasing sales, enhancing customer experience, increasing customer loyalty, and increasing revenues while reducing the cost of operations.

    What our clients achieved using DialCon
    0 %
    Better resource utilisation
    0 %
    Increase in productivity
    0 %
    Reduction in expenses
    0 %
    Up-time

    Actual data collected from clients across 8 industries

    Interested in achieving similar benefits by using DialCon?

    Trusted by World's Leading Brands

    WORK

    Success Stories

    Top success stories share how different industries enhanced their major key performance indicators using this powerful contact center software.

    ECOMMERCE
    Nykaa reduced
    Dropped Calls ratio by 71%
    BANKING & FINANCE
    PMC could boosted
    Staff Efficiency by
    97.17%

    We have multiple customers that use DialCon for different campaigns and receive higher ROI. Explore all case studies of DialCon users.

    DialCon

    Different Campaigns, Different Channels but One Solution - DialCon

    DialCon is not just a call center software, it is a complete omnichannel contact center solution.

    Build smartly to meet the communication needs of all types. We have been transforming this call center software to let its users stay ahead in the market. We understand the urge of the market and command of customers these days.

    Thus, we have incorporated all major communication channels in DialCon.

    Outbound

    Handle collection & telemarketing calls

    Inbound

    Handle warm leads & customer care calls

    Blended

    Handle all inbound & outbound business calls

    Implementation and Plans

    We have multiple plans to offer our clients which may leverage them best possible results as per their requirements & needs

    Hosted Cloud Based Solution (SaaS)

    Our cloud call center software services assure to provide you access to the full-fledged call center software in a hassle-free manner. To use a reliable, secure, and highly scalable call center software.

    Key Benefits

    On Premises Server Based Solution

    With one time investment, you can get a licensed version of a feature rich call center solution. You can use all features and add-ons that you have purchased for a lifetime without spending anything extra.

    Key Benefits

    Connect your all channels to improve customer experience

    Get in touch with us!

    Industries We Are Powering

    Banking & Finance
    Collection Agencies
    Automotive
    E-Commerece
    Healthcare
    Smart City Solutions
    BPO
    Government Sector & Smart Cities

    What makes DialCon an ideal contact center solution?

    DialCon: call center solution simplifies communication by connecting businesses and customers via all popular and preferred communication channels. It helps you deliver seamless experience at all touch-points without increasing expenses. You can maximize call center performance by harnessing the power of this next generation call center solution with unified communication support.

    Increased Revenue

    DialCon helps you manage all communication channels and campaigns within a single system with set KPIs for staff. That helps you increase productivity of agents and better customer experience resulting in increased revenues.

    Omnichannel communication for increased customer delight

    Nowadays, customers want quick responses via their preferred communication channels and consider that as a service quality measure to continue giving business. With DialCon, you can manage clients seamlessly across all channels and assure higher customer delight.

    Gain 360-degree view of customers’ interactions

    Gain insights of customers’ interactions with your team across all channels to analyze preferred channels of your customers and deliver personalized experience. When you do so, your clients love you more and stay connected effectively.

    Personalize communication without toggling software

    While interacting, DialCon shows insights of the customer to the agent, hence agents can conduct personalized & effective communication. This also eliminates the need for toggling multiple software like chat, WhatsApp, email, social media, etc. to save time.

    Integrate with leading CRMs & 3rd party solutions

    DialCon connects with all leading CRMs and third-party systems. CRM integration enables agents to retrieve customer information with the call center software, answer queries to enhance customer experience and automate workflow. It also connects to EPBX, LMS, and other legacy systems.

    Automate workflows and increase productivity

    You can configure business workflows using DialCon to automate processes, set time-based triggers, call assignments, send notifications to agents and clients and do much more. DialCon can route incoming interactions from different channels to the right agent, based on the agent’s skill, workload, customer category, or priority to ensure better productivity.

    Do it all: Lead generation, surveys, sales, collection and more...

    Speed up your lead generation, survey, and sales calls by using the predictive, auto, preview, progressive and manual dialers of DialCon. Its payment utility and other debt collection specific features help in accelerating loan EMI, credit card bills, and other collection campaigns.

    DialCon Mobi for Remote Operation with Enhanced Performance

    DialCon Mobi is a mobile app for agents. It has all the major features of an agent panel, so agents can work from home or anywhere to enjoy uninterrupted operations. It helps call centers to enjoy high productivity and exceptional performance even in a virtual call center environment.

    AI based voice analysis for quality monitoring

    With the DialCon you can understand the intent of your customers based on voice and words analysis. It helps you know their emotions with advanced AI-powered quality analysis algorithms presented with easy to understand pictorial representation for you. It rates the call quality and provides feedback to agents, which results in reduced workload of the QA team.

    WE ARE HERE TO HELP

    Frequently Asked
    Questions

    Major commonly asked questions by DialCon users, are answered for
    you.

    It is a call center software solution that supports omnichannel communication within a single platform. DialCon supports unified communication channels like Phone Calls, WhatsApp, Facebook, Twitter, SMS, Email, Chat, Video Call, and Screen Share. All communication channels will be available as integral features. All conversations will be logged.

    DialCon is a flexible call center solution and it can be deployed on any of the available options, i.e., on-premise and cloud.

    It can be used by any scaled business or enterprise in any industry vertical. It has flexible buying models that include, license purchase or SaaS usage.

    It is an omnichannel call center solution that can enhance several operations related to sales, customer care, collection, technical support, etc. It has certain automation features that can help DialCon users to boost productivity, increase performance, and reduce expenses. It also uses AI features to automate the quality assurance of calls.

    If you have any other questions, please contact us

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    CONTACT US

    Our experts can
    resolve your
    customer
    engagement issues

    Book a free consultation with our expert and see why more than 25000 users across 50 countries trust DialCon for their communication needs.

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